Frequently Asked Questions
Find quick answers to common questions about shopping with CLICKHORIZON TRADERS.
Browse our shop or categories, add products to your cart, and proceed to checkout. Enter your contact and shipping details, choose a delivery and payment method, and confirm your order.
Orders are currently accepted on Cash on Delivery. Please keep the exact order amount ready at the time of delivery. Online payment options will be enabled once our payment gateway goes live.
Visit the Track Order page and enter your order number, or call or email us — our team will confirm the current status, dispatch details and expected delivery date.
Standard delivery typically takes 3–6 business days. Express delivery, where available, takes 1–2 business days.
Most products can be returned within 7 days of delivery if unused and in original packaging. See our Return & Refund Policy for full details.
Yes, most electrical products come with a manufacturer warranty ranging from 6 months to 2 years, as noted on each product page.
Yes — you can cancel free of charge any time before your order is dispatched. Call or email us with your order number and we will confirm the cancellation. See our Return & Refund Policy for full details.
You can reach our support team via the Contact Us page, or through the phone and email listed there during business hours.
Yes, we support bulk and business orders. Please reach out via the Contact Us page with your requirements for assistance.