Shipping Policy

We deliver to serviceable PIN codes across India. Some remote locations may not be serviceable by our logistics partners.

If we are unable to deliver to your address after you have placed an order, we will contact you and cancel the order at no cost to you.

Orders are normally processed within 24–48 hours of confirmation, during our business hours (Mon – Sat, 9:00 AM – 6:30 PM IST). Orders placed on Sundays or public holidays are processed on the next working day.

Delivery timelines are counted in business days from the date the order is confirmed, and exclude Sundays and public holidays:

• Standard Delivery — typically 3–6 business days
• Express Delivery — typically 1–2 business days, where available for your PIN code

Standard Delivery is free on all orders, with no minimum order value.

Express Delivery is charged at a flat rate of ₹149 per order.

The delivery charge that applies to your order is shown at checkout before you confirm it, and appears again in your order summary. There are no hidden handling or packaging fees.

Orders are currently accepted on Cash on Delivery. Please keep the exact order amount ready at the time of delivery, as our delivery partner may not carry change.

The amount payable is the order total shown at checkout, inclusive of any delivery charge and applicable taxes. Online payment options will be enabled once our payment gateway goes live.

Order tracking is handled by our team. Visit the Track Order page and enter your order number, or contact us on +91 70427 10237 or clickhorizontraderspvtltd@gmail.com, and we will confirm the current status, dispatch details and expected delivery date.

Please keep your order number handy so we can locate your order quickly.

Our logistics partner will attempt delivery at the address you provided. Please make sure the phone number given at checkout is reachable — most failed deliveries happen because the recipient could not be contacted.

If delivery cannot be completed, the partner will normally re-attempt on the following working day. If it still cannot be completed, the package is returned to us and we will contact you to arrange a re-dispatch or to cancel the order.

Please inspect the outer packaging at the time of delivery. If the carton is visibly damaged, tampered with or open, you may refuse the delivery.

If you notice damage or a missing item after opening the package, contact us within 48 hours of delivery with photographs, and we will arrange a replacement or refund under our Return & Refund Policy.

Delivery timelines are estimates, not guarantees. Deliveries may be delayed by weather, transport disruptions, strikes, regional restrictions, public holidays or other circumstances beyond our reasonable control.

Where we become aware of a significant delay, we will contact you with a revised estimate. If a delay makes the order no longer useful to you, contact us and we will cancel it and refund any amount paid.

For any question or complaint about shipping or delivery, contact our Grievance Redressal desk at clickhorizontraderspvtltd@gmail.com or +91 70427 10237, or write to us at WZ319-A, First Floor, Palam Village, Opp. DDA Barat Ghar, New Delhi-110045.

We will acknowledge every complaint within 48 hours of receipt and work to resolve it within one month.