Return & Refund Policy

This policy applies to products purchased from CLICKHORIZON TRADERS PRIVATE LIMITED through this website. It sets out when you can return an order, how to cancel one, and how and when refunds are paid.

Nothing in this policy limits the rights available to you under the Consumer Protection Act, 2019.

You may request a return within 7 days of delivery. Requests received after 7 days cannot be accepted, except where the product carries a manufacturer warranty (see section 10).

To be accepted, a returned product must be:

• Unused and uninstalled, in resaleable condition
• In its original packaging, with all seals, labels and tags intact
• Complete with every accessory, fitting, manual and free item supplied with it
• Accompanied by the original invoice or order number

For safety and hygiene reasons, the following cannot be returned once delivered, unless they arrived damaged, defective or incorrect:

• Wiring, cable or conduit that has been cut to length or installed
• Products that have been fitted, wired, energised or otherwise put into use
• Items whose safety seals or tamper-evident packaging have been broken
• Products damaged by misuse, incorrect installation, unauthorised repair, or use outside the manufacturer's rated specifications
• Clearance, made-to-order or specially procured items, where this is stated on the product page

If your order arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery. Please keep the original packaging and send us photographs of the product and the outer carton — this helps us settle the claim with our logistics partner quickly.

In these cases we will arrange a free replacement or a full refund, including any delivery charge you paid. You will not bear any return shipping cost.

Returns are arranged by our team directly. Call us on +91 70427 10237 or email clickhorizontraderspvtltd@gmail.com with your order number, the item concerned and the reason for the return.

We will confirm whether the item is eligible, tell you any applicable charge before anything is collected, and arrange a pickup or advise how to send the item back. Our business hours are Mon – Sat, 9:00 AM – 6:30 PM IST.

You may cancel your order free of charge at any time before it is dispatched — just call or email us with your order number and we will confirm the cancellation.

Once an order has been dispatched it can no longer be cancelled. You may instead refuse delivery, or accept it and raise a return under this policy. Where you have already paid, any amount due will be refunded as set out below.

For damaged, defective or incorrect items, we bear the full cost of collection and return.

For change-of-mind returns, a reverse pickup charge may apply depending on your location. We will tell you the exact amount before the pickup is booked, and you may withdraw the request at that point at no cost.

Once the returned product reaches us and passes inspection, we approve the refund and process it within 5–7 business days. The time taken for the amount to appear in your account thereafter depends on your bank.

Because orders are currently accepted on Cash on Delivery, refunds are paid by direct bank transfer to an account in the name of the person who placed the order. We will ask you only for the account holder's name, account number and IFSC. We will never ask for your card PIN, CVV, OTP or UPI PIN, and you should never share these with anyone claiming to represent us.

When online payment methods are introduced, refunds for prepaid orders will be credited back to the original payment method.

Many products we sell carry a manufacturer's warranty, stated on the product page. Warranty claims are governed by the manufacturer's terms and are usually handled through the manufacturer's authorised service network.

Keep your invoice — it is normally required as proof of purchase. If you are unsure where to start, contact us and we will help you raise the claim with the manufacturer.

For any question or complaint about a return, cancellation or refund, contact our Grievance Redressal desk at clickhorizontraderspvtltd@gmail.com or +91 70427 10237, or write to us at WZ319-A, First Floor, Palam Village, Opp. DDA Barat Ghar, New Delhi-110045.

We will acknowledge every complaint within 48 hours of receipt and work to resolve it within one month.